Easy, No Hassle Return Policy
We accept returns in 90-day return period with no questions asked. If you’re not happy with your purchase, simply return it for a full or partial refund (see below).
This 90-day return period begins on the date you receive your order as indicated by your tracking information.
For Returns within the 90 day Return Period:
- We refund UNOPENED CONTAINERS 100% – no questions asked! As long as you are within the 90-day return period, we’re happy to have & keep your business.
Most companies charge a standard 20%+ “restocking” fee for unopened jars – we don’t.
- OPENED CONTAINERS will be refunded 100% minus a standard fee of $6.50 per opened container.
Most companies do not offer returns for opened jars at all – this is our thanks for your trust & reflects our trust in the quality of the products offered on the site.
How to Initiate a Return
1.) Contact our Costumer Service at AZClinicalNutrition@gmail.com (preferable) OR leave a voicemail at 862-210-9355. Please leave a detailed message regarding the return including your name, telephone number and order information. Let us know that we’ll be expecting a return shipment.
2.) Upon receipt of the returned merchandise (while optional, we recommend applying a tracking number to your return), we will inspect the item & begin the refund process. The amount refunded is calculated using the original purchase price of the item and tax (if applicable). Any added shipping costs will not be refunded; Return shipping is the responsibility of the customer.
Products Damaged in Shipping
Damaged shipments are generally caused by transport & mishandling by the carrier service (such as the United States Postal Service).
Please provide a picture of the damaged shipment, or other proof of missing product so that we may put in an official claim with the mail delivery service.
Upon receipt of photographic evidence of the damaged shipment sufficient for a claim – we will issue you a 100% refund. If the tracking information shows that the product has been delivered – we are unable to process refunds.
Please send your name, phone number, and order information along with photo attachments to AZClinicalNutrition@gmail.com
Lost or Delayed Shipments:
Even if you paid for expedited shipping, sometimes a package is lost in transport to your home or office – or makes it 1-2+ days later than you hoped. Unfortunately, this is an issue with the mail carrier – not AZ Nutrition Center.
The USPS requires at least 14 days before a lost claim can be submitted. As soon as the product has been marked as “delivered” – no claims can be submitted even if insurance was purchased – even if it is outside of an expedited delivery date or the 14-day cut-off. These policies are independent of AZ Nutrition Center and DrAlexRinehart.com, and are subject to change at any time.
In cases of a lost shipment, we will send out a replacement product at 15 days. If you still receive the original shipment, just mark it as “return to sender”. Weekends, holidays, and time zone differences may delay shipment of your replacement product.
“My Product Says Delivered – But It Hasn’t Arrived”
Sometimes, the delivery person will place the product in an unusual place – such as an alternative entrance, balcony, porch, or behind/underneath outdoor furniture. If your package says it has been delivered, please call and check with your local United States Postal Service or other mail carrier foremost! We cannot refund shipments that have been marked as “delivered” without receiving a returned product.
Please note, these policies are in place so that we can offer you the highest quality product at competitive prices. We understand you may have additional questions. Prior to your purchase, feel free to email AZClinicalNutrition@gmail.com to have your questions answered.
This will help eliminate unnecessary returns and fees. This should ensure that, as our valued customer you will receive the proper information before you order.
We reserve the right to arbitrarily deny, cancel, and refund future orders based on return/refund/lost history.