Currently, we can only accept returns within a 90-day return period. This return period begins on the date you receive your order. We cannot accept order cancellations via email. You must call to receive your refund.

For general returns within the 90 day return period:

1. Contact our Costumer Service department at arinehart@dralexrinehart.com. Please leave a detailed message regarding the return including your name, telephone number and order information.

2. Only unopened Jars will be refunded.

3. Upon receipt of the returned merchandise, we will inspect the item and begin the refund process. The amount refunded is calculated using the original purchase price of the item and tax (if applicable). Shipping will not be refunded; Return shipping is the responsibility of the customer.

Please note, these policies are in place so that we can offer you the highest quality product at competitive prices. We understand you may have additional questions. Prior to your purchase, feel free to email arinehart@dralexrinehart.com. This will help eliminate unnecessary returns and fees. This should ensure that, as our valued customer you will receive the proper information before you order.